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Dendy Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Dendy Casino website and related services. Please read them carefully before registering, depositing funds, playing games or using any promotional feature. By continuing to use the website, you acknowledge that you have read, understood and agreed to these terms.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Dendy Casino in relation to your use of the website, your player account and any services made available through the website. They apply to all visitors, registered users and players. Additional rules may apply to particular games, competitions, promotions or features. Where additional rules are provided, they should be read together with these Terms & Conditions. If there is any inconsistency, the specific rules for the relevant feature may apply to that feature.
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You must use the website only for lawful purposes and in accordance with these terms. If you do not agree with any part of this document, you should stop using the website and should not create or use an account. Dendy Casino may update these terms from time to time to reflect changes to the website, applicable requirements, security measures or business practices. The latest version will apply from the time it is published on the website. You should review this page regularly.
Eligibility and account registration
You must meet the minimum legal age and all other eligibility requirements that apply in your location before using real-money gambling services. Gambling may be restricted or unavailable in some jurisdictions. It is your responsibility to check that online gambling is lawful for you before accessing the website. Dendy Casino may refuse access where a person is not eligible, where location requirements cannot be satisfied or where the law requires access to be restricted.
- Provide accurate, complete and current information when creating an account.
- Keep your account information updated if your circumstances or details change.
- Maintain the confidentiality of your username, password and other security information.
- Use only your own account and do not allow another person to access or operate it.
- Tell Dendy Casino promptly if you suspect that your account has been accessed without permission.
- Follow all applicable laws, regulations, game rules and responsible gambling requirements.
You may not create multiple accounts, impersonate another person, use false information or attempt to bypass account, location, age or identity controls. Dendy Casino may suspend or close an account where information appears to be inaccurate, misleading or incomplete, or where account activity creates legal, security or operational concerns.
2. Accounts, funds and gameplay
An account is intended for the individual who registered it. You remain responsible for activity carried out through your account unless you have reported unauthorised access and Dendy Casino has had a reasonable opportunity to investigate. You must not sell, transfer, lend or otherwise make your account available to another person. Account access may be subject to identity, age, location, payment or other verification checks.
Deposits and withdrawals
Available payment methods, minimum or maximum amounts, processing requirements and verification procedures may vary. You should use a payment method held in your own name and provide information that is accurate and capable of being verified. A deposit may be declined, delayed or subject to review where information is incomplete, a payment cannot be confirmed or additional checks are required.
You should only deposit money that you can afford to lose. Gambling funds must not come from illegal activity, fraud or any other unlawful source. Dendy Casino may request information about the source of funds, identity or account activity where appropriate. A withdrawal request may require completion of relevant verification checks before it can be processed. Available options and any applicable conditions will be shown through the website or during the relevant transaction.
Games and results
Games must be played in accordance with the rules displayed for the relevant game. Results are determined by the applicable game system and recorded transaction information. Subject to applicable law, the recorded result is generally treated as final unless there is clear evidence of a technical or administrative error. If a game, transaction or account balance is affected by an obvious error, Dendy Casino may take reasonable steps to correct the error and notify affected users where appropriate.
You must not use software, devices, scripts, automated tools or other methods intended to interfere with the website, manipulate gameplay, obtain an unfair advantage or place bets automatically unless expressly permitted. You must not exploit a technical fault, security weakness, pricing error or other irregularity. Suspected fraud, collusion, money laundering, abuse or other prohibited conduct may result in account restrictions, cancellation of activity and further action where required.
Promotions and bonuses
Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, expiry dates, wagering conditions, game restrictions, account limits and withdrawal conditions. You should read the applicable offer rules before accepting or using an offer. Dendy Casino may correct, withdraw or amend an offer where it has been displayed incorrectly, misused or affected by technical or administrative error, subject to applicable law.
3. Responsible gambling, privacy and website use
Dendy Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, keep track of your activity and never gamble with money needed for everyday expenses. Avoid gambling when you are upset, under the influence of alcohol or substances, or feeling pressure to win back losses.
- Use any available deposit, spending, session or activity controls that suit your circumstances.
- Take a break if gambling stops being enjoyable or begins affecting your finances, relationships, work or wellbeing.
- Request account restrictions, a time-out or self-exclusion through the available account support process.
- Seek independent help if you are concerned about your gambling or someone else's gambling.
- Do not ask another person to gamble for you or use another person's account.
Information about available safer gambling tools and support options may be provided on the website. If you choose self-exclusion or another restriction, you must not try to avoid it by opening another account or using someone else's account. Dendy Casino may take reasonable steps to enforce account restrictions in accordance with its procedures and applicable requirements.
Privacy and communications
Personal information is handled in accordance with the Dendy Casino Privacy Policy. Information may be collected and used for account administration, identity and age checks, payment processing, security, responsible gambling, customer support, legal compliance and service improvement. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.
By registering or using the website, you may receive service communications needed to operate your account, including security notices, transaction messages and important updates. Marketing communications may be managed through the options provided by Dendy Casino and any applicable unsubscribe process. You remain responsible for ensuring that the contact details associated with your account are current.
Website availability and content
The website may be unavailable from time to time because of maintenance, updates, technical faults, network issues or circumstances outside reasonable control. Dendy Casino does not guarantee that the website or every feature will always be available, uninterrupted, secure or free from errors. You should not rely on the website as a substitute for professional financial, legal, medical or personal advice.
4. Suspension, liability and complaints
Dendy Casino may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, legal, regulatory or operational reasons. This may include suspected fraud, prohibited conduct, payment concerns, inaccurate information, multiple accounts, breach of these terms or activity that may harm the website or another user. Where appropriate, relevant information may be retained or disclosed as required by law.
If your account is closed, you must stop using the website and must not attempt to create another account to avoid the closure or any restriction. Any remaining balance will be dealt with in accordance with applicable law, account verification requirements and the circumstances leading to the restriction. Dendy Casino may cancel transactions or promotional benefits that were obtained through misuse, error, fraud or a breach of these terms.
Your responsibilities
You are responsible for the device, internet connection and software used to access the website. You must take reasonable precautions to protect your device and account from unauthorised access, malware and misuse. You are also responsible for checking transaction details before confirming them and for keeping records that you may need in relation to your account.
Limitations and applicable rights
To the extent permitted by law, Dendy Casino is not responsible for loss caused by events outside its reasonable control, unauthorised access resulting from your failure to protect account information, interruptions to telecommunications or payment services, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Questions and complaints
If you have a question, believe there is an account or transaction issue, or wish to make a complaint, use the customer support or contact process provided on the website. Include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Dendy Casino may review the matter, request further information and provide an outcome through the available support channel. If you are dissatisfied, follow any further complaint or dispute process made available on the website.
These Terms & Conditions should be read with the Privacy Policy, responsible gambling information and any applicable game or promotional rules. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The terms in force at the time you use the website will generally apply to that use.
