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Privacy Policy
Dendy Casino respects your privacy and aims to handle personal information carefully, fairly and transparently. This Privacy Policy explains the information an online casino may collect, why it is used, how it may be shared, how it is protected and how players can exercise their privacy choices. It applies to information collected through the Dendy Casino website, player account services, customer support channels and related online features.
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Information we may collect
When you visit Dendy Casino, create or maintain an account, contact support or use available services, information may be collected and recorded. The information handled depends on the services you use, the actions you take and the checks required before certain features can be made available.
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Account and personal details
This may include your name, date of birth, contact details, account login information, residential information and other details provided when registering or updating an account. We may also handle account preferences, responsible gambling choices, service settings and records of communications with you.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include identity documents, proof of address, information about the source or ownership of funds and records of checks completed for security, anti-fraud or compliance purposes.
Payment and transaction records
We may handle records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction status. Payment providers may process payment information under their own privacy notices. Dendy Casino may receive enough information to confirm and manage a transaction without necessarily receiving or storing complete payment credentials.
Device, cookie and usage data
Technical information may be collected automatically when you use the website. This may include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, referring pages, access times, session information and details about how website features are used. Security events, error reports and unusual activity may also be recorded.
Support and communications
If you contact customer support or otherwise communicate with Dendy Casino, we may keep records of those communications. These records help us identify your account, understand your request, provide assistance, review complaints and resolve service issues.
How and why information is used
Personal information is used for appropriate business, service, security and legal purposes. We aim to collect and use information that is reasonably necessary for the relevant purpose and to avoid using it in ways that are incompatible with why it was collected.
- Creating, administering and securing your player account.
- Providing casino services and recording account activity accurately.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility.
- Completing verification, customer due diligence, anti-fraud and anti-money laundering checks where required.
- Detecting, investigating and preventing fraud, scams, account takeover, collusion, abuse and technical attacks.
- Responding to questions, complaints, technical issues and support requests.
- Maintaining website functionality, performance, stability and security.
- Understanding website usage so that services, content and the user experience can be improved.
- Sending service messages, account notices, security alerts and other essential communications.
- Sending marketing communications where permitted and where you have provided the required permission or there is another lawful basis.
- Meeting legal, regulatory, taxation, accounting, audit, dispute-resolution and responsible gambling obligations.
Information may be combined from different interactions to help maintain accurate records, protect accounts and provide consistent support. Marketing communications are separate from essential service messages. You can withdraw consent to promotional communications, but this will not normally stop messages needed to operate your account, protect security or respond to you.
We may also use information to protect the rights, property, safety and security of Dendy Casino, players and other relevant persons, and to investigate activity that may breach applicable terms or create a risk to the website or its users.
Cookies, sharing and information security
Cookies and similar technologies
Dendy Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website usage and measure the effectiveness of content or communications. Some cookies are necessary for core features, while others may support analytics, preferences or marketing.
You can manage, restrict or delete cookies through your browser settings. Disabling or deleting certain cookies may affect website functionality, account sessions or the availability of some features. Browser controls vary, so check the help information for the browser or device you use.
When information may be shared
Personal information may be shared where reasonably necessary to provide services, protect users, meet legal obligations or manage the website. Recipients may include payment and financial service providers, identity and verification providers, fraud and security service providers, technology and hosting providers, customer support providers, professional advisers, auditors, insurers and other suppliers acting for relevant service purposes.
Information may also be disclosed to courts, law enforcement bodies, government agencies, regulators or other authorised parties where disclosure is required, permitted or necessary to protect people, investigate suspected wrongdoing, enforce applicable terms or respond to a legal process. If a business change, restructuring or transfer takes place, information may be shared with relevant advisers and parties involved, subject to appropriate privacy and confidentiality considerations.
Security and international handling
Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission, restricted permissions and staff or supplier procedures. No online service can guarantee absolute security, so keep your account credentials private, use a secure device and contact support promptly if you suspect unauthorised activity.
Some service providers may handle or store information outside Australia. Where this occurs, appropriate steps are taken to support secure handling and meet applicable privacy requirements. The protections available in another country may differ from those in Australia.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it and withdrawing consent to marketing communications.
How to make a data request
To exercise your data rights or ask a privacy question, contact support@dendycasino.wtf. Please describe your request clearly and provide enough information for your account or identity to be located safely. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect your account and prevents information being disclosed to the wrong person.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
- Correction: ask us to update information that is inaccurate, out of date or incomplete.
- Deletion: ask for personal information to be deleted where retention is no longer necessary or where applicable requirements allow deletion.
- Marketing consent: withdraw permission for promotional communications or use the available unsubscribe option in a marketing message.
Deletion may not be possible immediately or in every case. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, verification, security, support or dispute records. Information retained for these reasons will be protected and used only for the relevant purpose, unless another lawful reason applies.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology, security practices or privacy requirements. The latest version will be made available on the website. Where a change is significant, reasonable steps may be taken to bring it to your attention. You should review this page occasionally so that you understand how information is handled.
If you have questions about this policy or believe your information has been handled incorrectly, contact support@dendycasino.wtf so the matter can be reviewed. Using the website after an updated policy is published means the updated information will apply to future handling of your personal information, subject to applicable rights and obligations.
