Responsible Gaming

Dendy Casino is committed to supporting a safer and more enjoyable gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits, understand the risks and take a break whenever gambling stops feeling enjoyable or manageable.

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Gamble responsibly

Responsible gambling means making informed choices about when, why and how much you play. Before starting, decide how much time and money you can comfortably spend. Only use money that is available for entertainment after essential expenses have been paid. Never gamble with money needed for rent, bills, food, education, travel or other important commitments.

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Gamble responsibly Tools for safer play Recognising gambling harm Getting help and protecting young people

Gambling outcomes are based on chance. Past results do not determine future results, and a win is never guaranteed. Games are not a reliable way to earn income, recover losses or improve your financial position. A strategy, system or pattern cannot remove the inherent risk of gambling. You should always be prepared to lose the money you choose to spend.

Practical ways to stay in control

Set a personal spending limit before you play and stay within it.
Set a time limit and take regular breaks away from the screen.
Keep track of your deposits, bets and overall spending.
Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or drugs.
Do not chase losses by increasing your bets or playing for longer.
Never borrow money, use credit intended for other purposes or sell possessions to gamble.
Keep gambling separate from important financial, family and work responsibilities.
Do not gamble on behalf of another person or allow someone else to use your account.

Promotions, bonuses and other offers should not influence you to spend more than planned. Read the relevant terms before accepting an offer and consider whether it is suitable for your budget and circumstances. You can choose not to participate in promotional activity if it does not support your goals.

Tools for safer play

Using account controls can help you maintain your intended boundaries. Available options may include deposit limits, wagering or spending limits, session reminders, time-out periods and self-exclusion. The availability, operation and effect of these tools can vary, so review the information shown in your account and the applicable terms before using them.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Choose an amount that reflects your entertainment budget rather than an amount you hope to win back. If you are unsure what limit is suitable, start with a conservative amount. Monitor your activity regularly and do not increase a limit simply because you have experienced losses.

Time-outs and breaks

A time-out can prevent access for a chosen period and provide space to step away from gambling. Use a break at the first sign that your play is becoming difficult to control. During a break, remove gambling apps or shortcuts where appropriate, avoid gambling through other accounts and focus on activities that support your wellbeing.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not attempt to open or use another account. Self-exclusion is an important step, but it works best when combined with support from a qualified service, trusted person or health professional.

If you want to change a limit, close your account or request a break, use the responsible gaming or account support options available on the website. Some changes may take effect immediately, while others may be subject to a delay or additional conditions. Do not continue playing while waiting for a limit or exclusion request to be processed if you feel unable to control your gambling.

Recognising gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or emotional wellbeing. Concern can develop gradually, and you do not need to wait for a crisis before seeking help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Spending more money or time gambling than you intended.
Trying to win back losses by gambling more often or placing larger bets.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding or minimising gambling activity from family, friends or colleagues.
Borrowing money, missing payments or using savings to continue gambling.
Neglecting work, study, relationships or everyday responsibilities.
Thinking about gambling frequently or finding it difficult to stop.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Feeling guilt, shame, hopelessness or distress because of gambling.
Continuing to gamble despite repeated problems or promises to stop.

These signs do not provide a diagnosis, but they may indicate that additional support would be useful. Consider taking a break, applying a limit or self-exclusion, and talking openly with someone you trust. A general practitioner, counsellor or qualified gambling support service can help you assess your situation and develop a plan without judgement.

If gambling is affecting someone close to you, you can also seek support. Avoid giving money to cover gambling losses, protect shared finances where appropriate and encourage the person to speak with a qualified service. Set clear boundaries and look after your own wellbeing. You are not responsible for controlling another person's gambling, but you can offer encouragement and practical support.

Getting help and protecting young people

Support is available across Australia for people experiencing gambling concerns, as well as for family members and friends. You can contact a recognised gambling-help service in your state or territory, speak with a health professional or seek confidential counselling. These services can provide information about managing urges, financial impacts, relationships and steps such as taking a break or self-excluding.

If gambling has caused serious financial stress, consider speaking with a free financial counselling service before borrowing further or making major decisions. If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, contact emergency services or an urgent mental health service in Australia. Your safety comes first.

Underage gambling

Gambling is for adults only. Dendy Casino does not support underage gambling. Do not share your account, payment methods, passwords or devices with children or other unauthorised users. Parents and carers should use device controls, payment safeguards and account security measures to help prevent young people from accessing gambling content.

Account security and privacy

Keep your login details private and use a strong, unique password. Sign out on shared devices and contact support through the website if you believe someone has accessed your account. Accurate account information helps responsible gaming measures operate properly. We may take steps to protect players and meet applicable requirements, including asking for information, reviewing activity or restricting access where concerns arise.

Responsible gambling is an ongoing personal commitment. Review your habits regularly, keep your limits realistic and act early if gambling no longer feels like entertainment. Dendy Casino encourages every player to make informed choices, use available controls and seek independent support whenever it is needed.