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Betting Rules
These Betting Rules explain the general conditions that apply when you use the betting services available through Dendy Casino. They are intended to help players in Australia understand how bets are placed, accepted, settled and managed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.
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General betting conditions
By opening or using a betting account with Dendy Casino, you agree to comply with these Betting Rules and any other terms that apply to the service. You are responsible for reading the relevant rules before placing a bet. If you do not understand a rule, do not place the bet until you have obtained suitable clarification.
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The betting service is intended only for people who are legally permitted to use it in their location. Players must meet the applicable minimum age requirement and must not use the service where online gambling is prohibited. You are responsible for checking that your use of the service is lawful in Australia and in the state or territory where you are located.
You must provide accurate, current and complete information when registering and when using your account. An account must be used only by the person to whom it belongs. You must keep your login details secure and tell Dendy Casino as soon as possible if you believe another person has accessed your account.
Dendy Casino may apply identity, age, payment and account verification procedures. These checks may be required before bets are accepted, funds are processed or an account is allowed to continue operating. Failure to complete a required check may result in an account being restricted, suspended or closed in accordance with the applicable terms.
Availability and technical issues
Betting markets, events, odds and account features may not always be available. They may be changed, suspended or removed because of sporting conditions, trading decisions, technical problems, data issues, legal requirements or other operational reasons. Dendy Casino does not guarantee that any particular market or feature will be available at all times.
You are responsible for checking the details of a bet before confirming it. If a technical issue, display error, interruption or other problem affects the service, the affected bet may be reviewed and managed under these rules and the applicable Terms and Conditions. Players must not attempt to exploit an error or malfunction.
Placing and accepting bets
A bet is generally submitted when you select the relevant market, choose the applicable option, enter the stake and confirm the transaction. A bet is not necessarily accepted merely because it has been submitted or appears temporarily on screen. Acceptance occurs only when the bet has been recorded by the betting system.
Before confirming a bet, check the event, market, selection, odds, stake and any other displayed details. Once accepted, a bet cannot normally be changed or cancelled by the player unless the service expressly provides that option. If you notice an error after placing a bet, raise the matter through the available support channels without delay; however, a request does not guarantee cancellation.
The available stake range may depend on the market, account, payment method, applicable rules and other factors. Minimum or maximum stakes may be displayed when a bet is placed. A bet may be declined, limited or accepted for a different amount than requested where permitted by the applicable rules.
Odds may change before a bet is accepted. Where the service displays an odds-change confirmation, you may be asked to accept the updated odds before the bet is submitted. The odds shown in your bet confirmation or account history are used for settlement, subject to correction of an obvious error or another applicable rule.
Prohibited conduct
- Using another person’s account or allowing another person to use your account.
- Using automated tools, bots, scripts or other technology to place or manage bets unless expressly authorised.
- Attempting to manipulate, disrupt or interfere with the betting service.
- Taking advantage of a known pricing, settlement, technical or display error.
- Providing false, misleading or incomplete information.
- Placing bets on behalf of another person or using funds that do not belong to you.
- Engaging in fraud, money laundering, collusion or any other unlawful activity.
Where prohibited conduct or a breach of these rules is suspected, Dendy Casino may investigate the activity and take appropriate action. This may include cancelling affected bets, withholding or adjusting transactions, restricting access, suspending an account or referring the matter to relevant authorities where required.
Markets, results and settlement
Each market is settled according to its published rules, the official result and the relevant event information. Settlement may depend on the type of sport or event, the market selected, the competition rules and whether the event is completed, postponed, abandoned or otherwise changed. Market-specific rules take priority where they provide additional detail.
Results are normally determined using information from an appropriate official source or recognised data provider. Live displays, commentary, scores and statistics may be provided for information only and may not be final. A result can be amended if an official body changes the result or if an error is identified.
If an event is postponed, abandoned, interrupted or rescheduled, the affected market may be void, remain open until the event is completed or be settled under the specific rules for that market. The outcome may differ between markets on the same event because each market can have separate settlement conditions.
Where a selection, participant, team or competitor is withdrawn or does not take part, the relevant market will be managed under its published rules. In some cases, a bet may remain valid; in other cases, it may be cancelled or settled differently. You should review the rules for the market before placing a bet.
Errors and void bets
Dendy Casino may correct an obvious error in odds, market information, event details or settlement. If a bet was accepted because of an obvious error, the bet may be cancelled, re-settled using the correct information or otherwise handled in a fair and reasonable manner. An obvious error can include an incorrect price, duplicated market, incorrect participant or other clearly inaccurate information.
If a bet or market is declared void, the stake will generally be returned to the relevant betting balance unless a specific market rule states otherwise. Related bets may be treated separately. The account history should be checked for the final status of any bet.
Multiple and combination bets
Combination bets are subject to the rules of each included selection and to any restrictions that apply to related or dependent outcomes. If one selection is void, the combination may be recalculated or settled in accordance with the relevant rules. Some combinations may not be available where selections are connected or where the combination could create an unfair or misleading outcome.
Account balances, disputes and responsible betting
Your account history may show deposits, withdrawals, bets, returns, adjustments and other transactions. You should review this information regularly and report any apparent error promptly. A displayed balance may be subject to pending transactions, verification, corrections or other adjustments allowed under the applicable terms.
If you believe a bet has been settled incorrectly, raise the concern through the available support process and provide the relevant bet reference, event, market, date and explanation. Complaints are reviewed against the recorded transaction, published market rules, official results and available account information. A review may take longer where information must be confirmed with a data provider or official source.
You should bet only with money you can afford to lose. Gambling should be treated as entertainment and not as a way to make money, repay debts or solve financial problems. Set a budget before playing, keep track of your spending and avoid chasing losses by increasing your stakes.
- Take regular breaks and avoid betting when tired, upset or under the influence of alcohol or other substances.
- Use available deposit, spending, wagering or session controls where offered.
- Consider a temporary break or account closure if betting is no longer enjoyable or feels difficult to control.
- Do not borrow money or use essential household funds for betting.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Dendy Casino may apply responsible gambling safeguards, including account checks, limits, restrictions, cooling-off periods or account closure. These measures may affect access to betting services. They are designed to support safer gambling and do not guarantee that a player will avoid gambling-related harm.
Updates to these rules
These Betting Rules may be updated from time to time to reflect changes to the service, law, industry practice or operational requirements. The version displayed on the website at the time of use will generally apply, unless a different requirement applies. By continuing to use Dendy Casino after an update, you acknowledge the revised rules.
